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Understanding after sales service

After-sale

service

After sales service

如果您在使用我们的产品过程中出现了问题,请先联系给您提供产品的业务经理。 If you have any problems in using our products, please contact the sales manager who provided you the product first. Customer feedback is submitted by the business manager to the technical department. The company's technical staff will check the quality inspection report of the same batch of products as soon as possible, re-test the product and issue a new quality inspection report if possible. If the result is really problematic, the company will arrange another batch to exchange it for you; if the result is not problematic, the company will show the customer the correct quality inspection report, chromatography, etc.

硅烷产品系列大多性质较为特殊,从品质管理方面考虑,很难提供退货服务。 Most of the silane product series are relatively special in nature. From the aspect of quality management, it is difficult to provide return services. Therefore, customers must order our products after fully confirming the product standards they have purchased.